Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution

In an increasingly competitive environment, the quality of the services offered by organizations is a decisive factor to ensure their success. Most of the time, the service can be defined as a series of activities of an intangible nature, occurring through the interaction between the company and the...

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Autores principales: Osiris Canciglieri Junior, Ronaldo Trentin Zierhut, Rosana Adami Mattioda, Carla Cristina Amodio Estorilio, Maria Teresinha Arns Steiner, Pedro José Steiner Neto
Formato: article
Lenguaje:EN
Publicado: Taylor & Francis Group 2019
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Acceso en línea:https://doaj.org/article/5598efc5a69d4be0b83644451c3e1f19
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