O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE
Higher Education Institutions (HEI) are ever more i nterested in the development of tools that would enable to evaluate and manage the expectations of their students, with the purpose of attracting and keeping them satisfied. This study has proposed to compare what the g...
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| Auteurs principaux: | , , |
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| Format: | article |
| Langue: | ES PT |
| Publié: |
Universidade Federal de Santa Catarina
2017
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| Accès en ligne: | https://doaj.org/article/5999ad1af5044dbfa272b2495d611981 |
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