O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE

Higher Education Institutions (HEI) are ever more i nterested in the development of tools that would enable to evaluate and manage the expectations of their students, with the purpose of attracting and keeping them satisfied. This study has proposed to compare what the g...

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Autores principales:	Sulyana Comério Margotto Borghi, Emerson Wagner Mainardes, Érika Ronqueti Terra Silva
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2017
Materias:	higher education students’ expectations teachers’ expectations five quality gaps knowledge gap Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doaj.org/article/5999ad1af5044dbfa272b2495d611981
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spelling	oai:doaj.org-article:5999ad1af5044dbfa272b2495d6119812021-11-11T15:49:48ZO GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE1983-4535https://doaj.org/article/5999ad1af5044dbfa272b2495d6119812017-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319351653013https://doaj.org/toc/1983-4535Higher Education Institutions (HEI) are ever more i nterested in the development of tools that would enable to evaluate and manage the expectations of their students, with the purpose of attracting and keeping them satisfied. This study has proposed to compare what the gap between what faculty believes the student to expect from a course from a HEI and the real expectations of the student entering higher education. For this purpose, a quantitative research was conducted with students from a HEI through the application of a questionnaire. In order to enable t he gap analysis, the faculties’ perceptions at the HEI were also collected through an adapted questionnaire. The results of the investigation demonstrated that the faculty believes that the student expects aspects related to the physical infrastructure, te chnology, internal processes and the required resources for the teaching service delivery. However, the student expects a placement in the market and their ascension in their professional and personal lives. We concluded that to identify the existence of t he gap will enable the HEI to adjust its services in a more assertively manner, which can lead students to satisfaction.Sulyana Comério Margotto BorghiEmerson Wagner MainardesÉrika Ronqueti Terra SilvaUniversidade Federal de Santa Catarinaarticlehigher educationstudents’ expectationsteachers’ expectationsfive quality gapsknowledge gapEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 10, Iss 2, Pp 249-273 (2017)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	higher education students’ expectations teachers’ expectations five quality gaps knowledge gap Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	higher education students’ expectations teachers’ expectations five quality gaps knowledge gap Education (General) L7-991 Special aspects of education LC8-6691 Sulyana Comério Margotto Borghi Emerson Wagner Mainardes Érika Ronqueti Terra Silva O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE
description	Higher Education Institutions (HEI) are ever more i nterested in the development of tools that would enable to evaluate and manage the expectations of their students, with the purpose of attracting and keeping them satisfied. This study has proposed to compare what the gap between what faculty believes the student to expect from a course from a HEI and the real expectations of the student entering higher education. For this purpose, a quantitative research was conducted with students from a HEI through the application of a questionnaire. In order to enable t he gap analysis, the faculties’ perceptions at the HEI were also collected through an adapted questionnaire. The results of the investigation demonstrated that the faculty believes that the student expects aspects related to the physical infrastructure, te chnology, internal processes and the required resources for the teaching service delivery. However, the student expects a placement in the market and their ascension in their professional and personal lives. We concluded that to identify the existence of t he gap will enable the HEI to adjust its services in a more assertively manner, which can lead students to satisfaction.
format	article
author	Sulyana Comério Margotto Borghi Emerson Wagner Mainardes Érika Ronqueti Terra Silva
author_facet	Sulyana Comério Margotto Borghi Emerson Wagner Mainardes Érika Ronqueti Terra Silva
author_sort	Sulyana Comério Margotto Borghi
title	O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE
title_short	O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE
title_full	O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE
title_fullStr	O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE
title_full_unstemmed	O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE
title_sort	o gap entre as expectativas do serviço esperado pelos alunos e as expectativas dos alunos na visão do corpo docente
publisher	Universidade Federal de Santa Catarina
publishDate	2017
url	https://doaj.org/article/5999ad1af5044dbfa272b2495d611981
work_keys_str_mv	AT sulyanacomeriomargottoborghi ogapentreasexpectativasdoservicoesperadopelosalunoseasexpectativasdosalunosnavisaodocorpodocente AT emersonwagnermainardes ogapentreasexpectativasdoservicoesperadopelosalunoseasexpectativasdosalunosnavisaodocorpodocente AT erikaronquetiterrasilva ogapentreasexpectativasdoservicoesperadopelosalunoseasexpectativasdosalunosnavisaodocorpodocente
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O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE

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