Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce
One of the main challenges in e-commerce is how to calculate the maximum acceptable time for response to the customer from the business firms. This case has a direct impact on many business concepts such as customer loyalty, satisfaction, and trust. In this paper, a mathematical model is presented t...
Enregistré dans:
| Auteurs principaux: | , , |
|---|---|
| Format: | article |
| Langue: | EN |
| Publié: |
Taylor & Francis Group
2017
|
| Sujets: | |
| Accès en ligne: | https://doaj.org/article/610ba18fd56d46efbf486b33cc95f35f |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|