Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce

One of the main challenges in e-commerce is how to calculate the maximum acceptable time for response to the customer from the business firms. This case has a direct impact on many business concepts such as customer loyalty, satisfaction, and trust. In this paper, a mathematical model is presented t...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Ehsan Mousavi Khaneghah, Nosratollah Shadnoush, Amin Salem
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2017
Materias:	time transparency maximum acceptable time customer b2c disorder cost time value for business time need to response Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/610ba18fd56d46efbf486b33cc95f35f
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:610ba18fd56d46efbf486b33cc95f35f
record_format	dspace
spelling	oai:doaj.org-article:610ba18fd56d46efbf486b33cc95f35f2021-12-02T14:35:47ZArtemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce2331-197510.1080/23311975.2017.1405509https://doaj.org/article/610ba18fd56d46efbf486b33cc95f35f2017-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2017.1405509https://doaj.org/toc/2331-1975One of the main challenges in e-commerce is how to calculate the maximum acceptable time for response to the customer from the business firms. This case has a direct impact on many business concepts such as customer loyalty, satisfaction, and trust. In this paper, a mathematical model is presented to calculate the maximum acceptable time. In this regard, based on a set of functions, while investigating factors affecting the business from customer’s perspective, this mathematical model has the ability to use in any kind of B2C-based e-commerce system due to the consideration of the partial elongation set between elements that affect time transparency. The business using this function and managing the elements that affect this function is able to manage its operations in a way that conducts business activities in accordance with client time estimates. This will increase satisfaction and customer’ trust in the business.Ehsan Mousavi KhaneghahNosratollah ShadnoushAmin SalemTaylor & Francis Grouparticletime transparencymaximum acceptable timecustomerb2cdisordercosttime value for businesstime need to responseBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 4, Iss 1 (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	time transparency maximum acceptable time customer b2c disorder cost time value for business time need to response Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	time transparency maximum acceptable time customer b2c disorder cost time value for business time need to response Business HF5001-6182 Management. Industrial management HD28-70 Ehsan Mousavi Khaneghah Nosratollah Shadnoush Amin Salem Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce
description	One of the main challenges in e-commerce is how to calculate the maximum acceptable time for response to the customer from the business firms. This case has a direct impact on many business concepts such as customer loyalty, satisfaction, and trust. In this paper, a mathematical model is presented to calculate the maximum acceptable time. In this regard, based on a set of functions, while investigating factors affecting the business from customer’s perspective, this mathematical model has the ability to use in any kind of B2C-based e-commerce system due to the consideration of the partial elongation set between elements that affect time transparency. The business using this function and managing the elements that affect this function is able to manage its operations in a way that conducts business activities in accordance with client time estimates. This will increase satisfaction and customer’ trust in the business.
format	article
author	Ehsan Mousavi Khaneghah Nosratollah Shadnoush Amin Salem
author_facet	Ehsan Mousavi Khaneghah Nosratollah Shadnoush Amin Salem
author_sort	Ehsan Mousavi Khaneghah
title	Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce
title_short	Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce
title_full	Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce
title_fullStr	Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce
title_full_unstemmed	Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce
title_sort	artemis time: a mathematical model to calculate maximum acceptable waiting time in b2c e-commerce
publisher	Taylor & Francis Group
publishDate	2017
url	https://doaj.org/article/610ba18fd56d46efbf486b33cc95f35f
work_keys_str_mv	AT ehsanmousavikhaneghah artemistimeamathematicalmodeltocalculatemaximumacceptablewaitingtimeinb2cecommerce AT nosratollahshadnoush artemistimeamathematicalmodeltocalculatemaximumacceptablewaitingtimeinb2cecommerce AT aminsalem artemistimeamathematicalmodeltocalculatemaximumacceptablewaitingtimeinb2cecommerce
_version_	1718391075932995584

Artemis time: A mathematical model to calculate maximum acceptable waiting time in B2C e-commerce

Ejemplares similares