A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19

This research note investigates public perceptions of robotic services in the hospitality and tourism industry in the context of COVID-19. Relevant comments from YouTube videos were crawled and analysed by Natural Language Processing (NLP) techniques including explorative analysis, sentiment analysi...

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Autor principal: Yaozhi ZHANG
Formato: article
Lenguaje:EN
Publicado: Akdeniz University Tourism Faculty 2021
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Acceso en línea:https://doaj.org/article/7283686279ce43a49685da6d56d7f43b
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