A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19

This research note investigates public perceptions of robotic services in the hospitality and tourism industry in the context of COVID-19. Relevant comments from YouTube videos were crawled and analysed by Natural Language Processing (NLP) techniques including explorative analysis, sentiment analysi...

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Autor principal:	Yaozhi ZHANG
Formato:	article
Lenguaje:	EN
Publicado:	Akdeniz University Tourism Faculty 2021
Materias:	covid-19 service robot public perception hospitality and tourism industry Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5 Geography (General) G1-922
Acceso en línea:	https://doaj.org/article/7283686279ce43a49685da6d56d7f43b
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id	oai:doaj.org-article:7283686279ce43a49685da6d56d7f43b
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spelling	oai:doaj.org-article:7283686279ce43a49685da6d56d7f43b2021-12-01T13:13:40ZA Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-1910.30519/ahtr.7992102147-91002148-7316https://doaj.org/article/7283686279ce43a49685da6d56d7f43b2021-06-01T00:00:00Zhttps://dergipark.org.tr/tr/pub/ahtr/issue/62642/799210https://doaj.org/toc/2147-9100https://doaj.org/toc/2148-7316This research note investigates public perceptions of robotic services in the hospitality and tourism industry in the context of COVID-19. Relevant comments from YouTube videos were crawled and analysed by Natural Language Processing (NLP) techniques including explorative analysis, sentiment analysis, and topic modelling. The results reveal that while there are supporters and opponents toward robotic services during the pandemic, the overall public sentiment is neutral, and confirm that the health factor and a series of social-cultural factors encompassing the employment concern, political influence, and cultural norm should be involved as more significant variables for COVID-Tourism research. Some practical suggestions for robotic services amidst COVID-19 are accordingly put forward.Yaozhi ZHANG Akdeniz University Tourism Faculty articlecovid-19service robotpublic perceptionhospitality and tourism industryHospitality industry. Hotels, clubs, restaurants, etc. Food serviceTX901-946.5Geography (General)G1-922ENAdvances in Hospitality and Tourism Research, Vol 9, Iss 1, Pp 234-242 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	covid-19 service robot public perception hospitality and tourism industry Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5 Geography (General) G1-922
spellingShingle	covid-19 service robot public perception hospitality and tourism industry Hospitality industry. Hotels, clubs, restaurants, etc. Food service TX901-946.5 Geography (General) G1-922 Yaozhi ZHANG A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19
description	This research note investigates public perceptions of robotic services in the hospitality and tourism industry in the context of COVID-19. Relevant comments from YouTube videos were crawled and analysed by Natural Language Processing (NLP) techniques including explorative analysis, sentiment analysis, and topic modelling. The results reveal that while there are supporters and opponents toward robotic services during the pandemic, the overall public sentiment is neutral, and confirm that the health factor and a series of social-cultural factors encompassing the employment concern, political influence, and cultural norm should be involved as more significant variables for COVID-Tourism research. Some practical suggestions for robotic services amidst COVID-19 are accordingly put forward.
format	article
author	Yaozhi ZHANG
author_facet	Yaozhi ZHANG
author_sort	Yaozhi ZHANG
title	A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19
title_short	A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19
title_full	A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19
title_fullStr	A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19
title_full_unstemmed	A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19
title_sort	big-data analysis of public perceptions of service robots amid covid-19
publisher	Akdeniz University Tourism Faculty
publishDate	2021
url	https://doaj.org/article/7283686279ce43a49685da6d56d7f43b
work_keys_str_mv	AT yaozhizhang abigdataanalysisofpublicperceptionsofservicerobotsamidcovid19 AT yaozhizhang bigdataanalysisofpublicperceptionsofservicerobotsamidcovid19
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A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19

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