A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19
This research note investigates public perceptions of robotic services in the hospitality and tourism industry in the context of COVID-19. Relevant comments from YouTube videos were crawled and analysed by Natural Language Processing (NLP) techniques including explorative analysis, sentiment analysi...
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| Format: | article |
| Language: | EN |
| Published: |
Akdeniz University Tourism Faculty
2021
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| Subjects: | |
| Online Access: | https://doaj.org/article/7283686279ce43a49685da6d56d7f43b |
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