Mathematical Model of Call Center in the Form of Multi-Server Queueing System

The paper considers the model of a call center in the form of a multi-server queueing system with Poisson arrivals and an unlimited waiting area. In the model under consideration, incoming calls do not differ in terms of service conditions, requested service, and interarrival periods. It is assumed...

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Autores principales: Anatoly Nazarov, Alexander Moiseev, Svetlana Moiseeva
Formato: article
Lenguaje:EN
Publicado: MDPI AG 2021
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Acceso en línea:https://doaj.org/article/7748baba67ed4da89d8dbd20a1b4a876
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