Why human resources policies and practices are critical to improving the patient experience

While providing patient-centered care seems to be a goal for many organizations, delivering on this goal requires practices which are embedded in the organization, which incent patient-centered behavior. The author argues Human Resources (HR) policies, procedures and programs are key to supporting a...

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Autor principal: Shari Berman
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2016
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Acceso en línea:https://doaj.org/article/7a22218b3c434944a5c669f0fe90453f
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