Why human resources policies and practices are critical to improving the patient experience

While providing patient-centered care seems to be a goal for many organizations, delivering on this goal requires practices which are embedded in the organization, which incent patient-centered behavior. The author argues Human Resources (HR) policies, procedures and programs are key to supporting a...

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Autor principal:	Shari Berman
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	human resources patient and family advisory council patient engagement patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/7a22218b3c434944a5c669f0fe90453f
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spelling	oai:doaj.org-article:7a22218b3c434944a5c669f0fe90453f2021-11-15T04:21:49ZWhy human resources policies and practices are critical to improving the patient experience2372-0247https://doaj.org/article/7a22218b3c434944a5c669f0fe90453f2016-11-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss2/3https://doaj.org/toc/2372-0247While providing patient-centered care seems to be a goal for many organizations, delivering on this goal requires practices which are embedded in the organization, which incent patient-centered behavior. The author argues Human Resources (HR) policies, procedures and programs are key to supporting an organizations’ vision and culture. This means an HR executive partnering with the CEO who sets the vision and HR builds programs to support the vision. As the organization understands what is important to patients and how to best serve them, HR can build patient care improvement into every aspect of the organization. The author describes how competency based hiring, training and development, performance reviews, compensation and retention strategies should reflect patient-centered values.Shari BermanThe Beryl Institutearticlehuman resourcespatient and family advisory councilpatient engagementpatient experienceMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	human resources patient and family advisory council patient engagement patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	human resources patient and family advisory council patient engagement patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270 Shari Berman Why human resources policies and practices are critical to improving the patient experience
description	While providing patient-centered care seems to be a goal for many organizations, delivering on this goal requires practices which are embedded in the organization, which incent patient-centered behavior. The author argues Human Resources (HR) policies, procedures and programs are key to supporting an organizations’ vision and culture. This means an HR executive partnering with the CEO who sets the vision and HR builds programs to support the vision. As the organization understands what is important to patients and how to best serve them, HR can build patient care improvement into every aspect of the organization. The author describes how competency based hiring, training and development, performance reviews, compensation and retention strategies should reflect patient-centered values.
format	article
author	Shari Berman
author_facet	Shari Berman
author_sort	Shari Berman
title	Why human resources policies and practices are critical to improving the patient experience
title_short	Why human resources policies and practices are critical to improving the patient experience
title_full	Why human resources policies and practices are critical to improving the patient experience
title_fullStr	Why human resources policies and practices are critical to improving the patient experience
title_full_unstemmed	Why human resources policies and practices are critical to improving the patient experience
title_sort	why human resources policies and practices are critical to improving the patient experience
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/7a22218b3c434944a5c669f0fe90453f
work_keys_str_mv	AT shariberman whyhumanresourcespoliciesandpracticesarecriticaltoimprovingthepatientexperience
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Why human resources policies and practices are critical to improving the patient experience

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