Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
The purpose of this secondary data analysis was (1) to understand the use of a playbook as a positive distraction technique and (2) to explore the use of volunteers in the waiting room of an outpatient pediatric clinic setting. Specifically, the study examined the impact on perceived wait time, over...
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| Auteurs principaux: | , , |
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| Format: | article |
| Langue: | EN |
| Publié: |
The Beryl Institute
2019
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| Sujets: | |
| Accès en ligne: | https://doaj.org/article/7a73c9c271734a3d9be3434893cdac50 |
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