ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM

The purpose of this study was to determine the satisfaction of users of the quality of service in the Balai Arkeologi Daerah Istimewa Yogyakarta library using the LibQUAL+TM, in this method there are four indicators namely affect service, library as place, personal control, and information access. T...

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Autores principales:	Bayu Indra Saputro, Puspitaningrum Timur Utami
Formato:	article
Lenguaje:	EN ID
Publicado:	Lembaga Ilmu Pengetahuan Indonesia 2020
Materias:	user satisfaction library services special library libqual Bibliography. Library science. Information resources Z
Acceso en línea:	https://doaj.org/article/7d914ffc7283497b8145a00c64ece875
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spelling	oai:doaj.org-article:7d914ffc7283497b8145a00c64ece8752021-12-02T18:49:59ZANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM0125-90082301-859310.14203/j.baca.v41i1.546https://doaj.org/article/7d914ffc7283497b8145a00c64ece8752020-05-01T00:00:00Zhttps://jurnalbaca.pdii.lipi.go.id/index.php/baca/article/view/546https://doaj.org/toc/0125-9008https://doaj.org/toc/2301-8593The purpose of this study was to determine the satisfaction of users of the quality of service in the Balai Arkeologi Daerah Istimewa Yogyakarta library using the LibQUAL+TM, in this method there are four indicators namely affect service, library as place, personal control, and information access. The research method used in this study is to use quantitative methods. The population in this study is the visitors who come to the library from April to December 2018. The sample used in this study amounted to 50 respondents. Gap analysis shows that the overall dimensions of LibQUAL+TM are negative. So there is a need for corrective actions to meet the user’s expectations. By using importance-performance analysis, it was found that subvariable personal control on modern equipment items (items 20) had a gap of -0.76. The user assumed that the photocopy machine facilities and infrastructure were needed by the user, but in fact the photo copy service was not provided by the library. Whereas the value of the User Satisfaction Index at the Balai Arkeologi Daerah Istimewa Yogyakarta library shows a number of 87.43%, which indicates the user satisfaction index is satisfied with the performance of library services.Bayu Indra SaputroPuspitaningrum Timur UtamiLembaga Ilmu Pengetahuan Indonesiaarticleuser satisfactionlibrary servicesspecial librarylibqualBibliography. Library science. Information resourcesZENIDBaca: Jurnal Dokumentasi dan Informasi, Vol 41, Iss 1, Pp 41-59 (2020)
institution	DOAJ
collection	DOAJ
language	EN ID
topic	user satisfaction library services special library libqual Bibliography. Library science. Information resources Z
spellingShingle	user satisfaction library services special library libqual Bibliography. Library science. Information resources Z Bayu Indra Saputro Puspitaningrum Timur Utami ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM
description	The purpose of this study was to determine the satisfaction of users of the quality of service in the Balai Arkeologi Daerah Istimewa Yogyakarta library using the LibQUAL+TM, in this method there are four indicators namely affect service, library as place, personal control, and information access. The research method used in this study is to use quantitative methods. The population in this study is the visitors who come to the library from April to December 2018. The sample used in this study amounted to 50 respondents. Gap analysis shows that the overall dimensions of LibQUAL+TM are negative. So there is a need for corrective actions to meet the user’s expectations. By using importance-performance analysis, it was found that subvariable personal control on modern equipment items (items 20) had a gap of -0.76. The user assumed that the photocopy machine facilities and infrastructure were needed by the user, but in fact the photo copy service was not provided by the library. Whereas the value of the User Satisfaction Index at the Balai Arkeologi Daerah Istimewa Yogyakarta library shows a number of 87.43%, which indicates the user satisfaction index is satisfied with the performance of library services.
format	article
author	Bayu Indra Saputro Puspitaningrum Timur Utami
author_facet	Bayu Indra Saputro Puspitaningrum Timur Utami
author_sort	Bayu Indra Saputro
title	ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM
title_short	ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM
title_full	ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM
title_fullStr	ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM
title_full_unstemmed	ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM
title_sort	analisis tingkat kepuasan pemustaka terhadap layanan di perpustakaan balai arkeologi daerah istimewa yogyakarta dengan metode libqual +tm
publisher	Lembaga Ilmu Pengetahuan Indonesia
publishDate	2020
url	https://doaj.org/article/7d914ffc7283497b8145a00c64ece875
work_keys_str_mv	AT bayuindrasaputro analisistingkatkepuasanpemustakaterhadaplayanandiperpustakaanbalaiarkeologidaerahistimewayogyakartadenganmetodelibqualtm AT puspitaningrumtimurutami analisistingkatkepuasanpemustakaterhadaplayanandiperpustakaanbalaiarkeologidaerahistimewayogyakartadenganmetodelibqualtm
_version_	1718377514256039936

ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM

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