The state of patient experience

As the patient experience movement continues to flourish, there is greater alignment that experience encompasses all we do in healthcare – not simply a customer encounter, but how we engage people in mind, body and spirit, how we integrate the critical aspects of care from quality to safety to servi...

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Autor principal: Jason Wolf
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2015
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Acceso en línea:https://doaj.org/article/80dfa4e96f50467690cc6765fa754a37
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