The state of patient experience
As the patient experience movement continues to flourish, there is greater alignment that experience encompasses all we do in healthcare – not simply a customer encounter, but how we engage people in mind, body and spirit, how we integrate the critical aspects of care from quality to safety to servi...
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| Format: | article |
| Langue: | EN |
| Publié: |
The Beryl Institute
2015
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| Accès en ligne: | https://doaj.org/article/80dfa4e96f50467690cc6765fa754a37 |
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