MILLENNIAL CUSTOMER LOYALTY IN ONLINE SHOPPING ON DIGITAL PLATFORMS: A PERSPECTIVE OF NET PROMOTER SCORE

This study maps and analyses the customer loyalty level, namely, the Millennials aged 23-38 shopping online through digital platforms in 2020. The study's objects include, Bukalapak.com, Shopee.co.id, Tokopedia.com, Bibbli.com, Lazada.co.id, Carrefour.co.id, Indomaret.com, Zalora.co.id, Tiket.c...

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Autores principales: Slamet Slamet, Findi Dia Finalia Sari, Indrayati Indrayati, Ilya Azmala
Formato: article
Lenguaje:EN
Publicado: Universitas Padjadjaran 2021
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Acceso en línea:https://doaj.org/article/8265cd1122104f59b2ed6df68610715b
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