Investigating the Factors Affecting Customer Satisfaction of Iranian Mobile Operators through Combined Simulation of System Dynamics - Discrete Event

Objective: Today, competition is the first and last word in different markets, and among these, more successful businesses are those that pay double attention to the issue of satisfying their customers and their loyalty. The main purpose of this article is to investigate as much as possible the vari...

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Bibliographic Details
Main Authors: Mohsen Javidmoayed, Abbas Toloie Eshlaghy, Mohammad Ali Afshar Kazemi
Format: article
Language:FA
Published: University of Tehran 2020
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Online Access:https://doaj.org/article/83856e77490e4a44a0017fedaf014203
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