The Value for the Consumer in Retail

Shopping is not just a rational act, but also emotional, involving desire and pleasure. Therefore, retailers need to invest in actions, which create customer value, making the purchase an engaging time. The article’s objective is to understand what the shoppers, the role played by a person duri...

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Bibliographic Details
Main Authors: Beatriz Cavalcante Chamie, Ana Akemi Ikeda
Format: article
Language:EN
PT
Published: FUCAPE Business School 2015
Subjects:
Online Access:https://doaj.org/article/87eaae5b36b0403baeb9dbb2451f6d00
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