O IMPACTO DA QUALIDADE DE ENSINO NA CONSTRUÇÃO DO RELACIONAMENTO ENTRE ALUNO E MARCA DA UNIVERSIDADE

ABSTRACT The objective of this study is to evaluate the influence of the quality of education on the relationship between students and the university ́s brand. Therefore, the research hypothesis is that the rela tionship student - student and professor - student, the structu...

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Autores principales: Elder Semprebon, Marcela Patricia Schikovski, Natalia Takasaki Motta, Martin de La Martinière Petroll, Rudimar Antunes da Rocha
Formato: article
Lenguaje:ES
PT
Publicado: Universidade Federal de Santa Catarina 2016
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Acceso en línea:https://doaj.org/article/8849d9f4bb3443d194886157515b7c1f
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spelling oai:doaj.org-article:8849d9f4bb3443d194886157515b7c1f2021-11-11T15:49:47ZO IMPACTO DA QUALIDADE DE ENSINO NA CONSTRUÇÃO DO RELACIONAMENTO ENTRE ALUNO E MARCA DA UNIVERSIDADE1983-4535https://doaj.org/article/8849d9f4bb3443d194886157515b7c1f2016-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319345197013https://doaj.org/toc/1983-4535ABSTRACT The objective of this study is to evaluate the influence of the quality of education on the relationship between students and the university ́s brand. Therefore, the research hypothesis is that the rela tionship student - student and professor - student, the structure offered by the universities, the professor ́s qualification and the teaching methods, all factors of the quality of education, positively influence the student's relationship with the brand of th e university. With this in mind, it is proposed a new scale to measure the quality of education and it is used a scale of the quality of relationship previously validated in the Brazilian context. The study was done in three steps: (1) bibliographic resear ch and in - depth interview to generate the items for the quality of education scale, (2) survey to purify the items of the quality of education scale and (3) new survey to validate the quality of education scale and hypothesis test through Structural Equati on Modeling. Results show that the influence of the quality of education in student ́s relationship with the university ́s brand overtake 75.9%. It was also found that students with no fellowship, men and those who are at the beginning of the course are more sensitive to that relationship.Elder SemprebonMarcela Patricia SchikovskiNatalia Takasaki MottaMartin de La Martinière PetrollRudimar Antunes da RochaUniversidade Federal de Santa Catarinaarticleuniversity managementquality of educationrelationship with the brandEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 9, Iss 1, Pp 234-256 (2016)
institution DOAJ
collection DOAJ
language ES
PT
topic university management
quality of education
relationship with the brand
Education (General)
L7-991
Special aspects of education
LC8-6691
spellingShingle university management
quality of education
relationship with the brand
Education (General)
L7-991
Special aspects of education
LC8-6691
Elder Semprebon
Marcela Patricia Schikovski
Natalia Takasaki Motta
Martin de La Martinière Petroll
Rudimar Antunes da Rocha
O IMPACTO DA QUALIDADE DE ENSINO NA CONSTRUÇÃO DO RELACIONAMENTO ENTRE ALUNO E MARCA DA UNIVERSIDADE
description ABSTRACT The objective of this study is to evaluate the influence of the quality of education on the relationship between students and the university ́s brand. Therefore, the research hypothesis is that the rela tionship student - student and professor - student, the structure offered by the universities, the professor ́s qualification and the teaching methods, all factors of the quality of education, positively influence the student's relationship with the brand of th e university. With this in mind, it is proposed a new scale to measure the quality of education and it is used a scale of the quality of relationship previously validated in the Brazilian context. The study was done in three steps: (1) bibliographic resear ch and in - depth interview to generate the items for the quality of education scale, (2) survey to purify the items of the quality of education scale and (3) new survey to validate the quality of education scale and hypothesis test through Structural Equati on Modeling. Results show that the influence of the quality of education in student ́s relationship with the university ́s brand overtake 75.9%. It was also found that students with no fellowship, men and those who are at the beginning of the course are more sensitive to that relationship.
format article
author Elder Semprebon
Marcela Patricia Schikovski
Natalia Takasaki Motta
Martin de La Martinière Petroll
Rudimar Antunes da Rocha
author_facet Elder Semprebon
Marcela Patricia Schikovski
Natalia Takasaki Motta
Martin de La Martinière Petroll
Rudimar Antunes da Rocha
author_sort Elder Semprebon
title O IMPACTO DA QUALIDADE DE ENSINO NA CONSTRUÇÃO DO RELACIONAMENTO ENTRE ALUNO E MARCA DA UNIVERSIDADE
title_short O IMPACTO DA QUALIDADE DE ENSINO NA CONSTRUÇÃO DO RELACIONAMENTO ENTRE ALUNO E MARCA DA UNIVERSIDADE
title_full O IMPACTO DA QUALIDADE DE ENSINO NA CONSTRUÇÃO DO RELACIONAMENTO ENTRE ALUNO E MARCA DA UNIVERSIDADE
title_fullStr O IMPACTO DA QUALIDADE DE ENSINO NA CONSTRUÇÃO DO RELACIONAMENTO ENTRE ALUNO E MARCA DA UNIVERSIDADE
title_full_unstemmed O IMPACTO DA QUALIDADE DE ENSINO NA CONSTRUÇÃO DO RELACIONAMENTO ENTRE ALUNO E MARCA DA UNIVERSIDADE
title_sort o impacto da qualidade de ensino na construção do relacionamento entre aluno e marca da universidade
publisher Universidade Federal de Santa Catarina
publishDate 2016
url https://doaj.org/article/8849d9f4bb3443d194886157515b7c1f
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