UTILIZAÇÃO DA METODOLOGIA BPM PARA ADEQUAÇÃO DE UM SISTEMA DE GESTÃO INTEGRADA E RETENÇÃO DE CONHECIMENTO EM UMA INSTITUIÇÃO PÚBLICA DE ENSINO SUPERIOR
This paper aims to conduct a case study of the application of the Business Process Management (BPM) in a Public Institution of Higher Education in order to retain knowledge within the institution and to manage the system in a integrated way. The BPM was used to collect information on all levels of t...
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| Autores principales: | , , , |
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| Formato: | article |
| Lenguaje: | ES PT |
| Publicado: |
Universidade Federal de Santa Catarina
2011
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/8ba70beacdd340258f14b7bf163aa1c7 |
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| Sumario: | This paper aims to conduct a case study of the application of the Business Process Management (BPM) in a Public Institution of Higher Education in order to retain knowledge within the institution and to manage the system in a integrated way. The BPM was used to collect information on all levels of the organization to map and standardize flow, absorbing all kind of information. We present a case of successful implementation of in the Universidade Federal de Santa Catarina (UFSC). A great contribution of the methodology was perceived for the institution and the possibility of application of this process in other sector of the University. |
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