Evolution of customer focus: from artisans and family businesses to CRM-systems
The process of evolution of such phenomenon as customer focus and its impact on the formation of trade relations has been considered. In order to study the phenomenon as a whole and the factors that influenced the changes in particular, a retrospective analysis from the era of craftsmanship to the p...
Saved in:
| Main Author: | |
|---|---|
| Format: | article |
| Language: | RU |
| Published: |
State University of Management
2021
|
| Subjects: | |
| Online Access: | https://doaj.org/article/94f67f431d454ef8821f21864db68470 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|