QUALIDADE, COMPROMETIMENTO E CONFIANÇA NA RETENÇÃO DE ALUNOS NO ENSINO SUPERIOR

The competitiveness generated in the service sector influences the search for understanding of the factors that contribute to the improvement of the relationship between service providers, customers and users is a recurring theme in relationship marketing. The perceived quality, trust and commitment...

Descripción completa

Guardado en:
Detalles Bibliográficos
Autores principales: Fernando de Oliveira Santini, Julio Cesar Ferro de Guimarães, Eliana Andréa Severo
Formato: article
Lenguaje:ES
PT
Publicado: Universidade Federal de Santa Catarina 2014
Materias:
Acceso en línea:https://doaj.org/article/97d6e7cacb73421eb5145a67558cc193
Etiquetas: Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!