Exploring customer loyalty in the South African mobile telecommunications sector

The South African mobile telecommunications environment has become increasingly competitive, thus there is increased focus on acquiring and retaining loyal customers in order to facilitate repeat purchases, guarantee future revenues and shield the customer base from competitive activity. In the ligh...

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Autores principales: Simon Morgan, Krishna Govender
Formato: article
Lenguaje:EN
Publicado: Taylor & Francis Group 2017
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Acceso en línea:https://doaj.org/article/9ec24197a993480fa6d7bef5c50ea704
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