Data Envelopment Analysis for Malaysia Courier Services Performance and Customer Satisfaction
One of the key issues of the current courier services in Malaysia is the efficiency of the courier itself. In today's competition, many factors have recognized that influence the efficiency of courier services. Hence, numbers of analytical models and formulas were introduced to measure the eff...
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| Formato: | article |
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| Lenguaje: | EN |
| Publicado: |
Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA Perlis
2020
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| Acceso en línea: | https://doaj.org/article/a42b73e016b2446bb5253f5a9e277730 |
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