IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER

Emotional labor is managing emotions of organization’s workers within the rules of the organization. In call centers, which is a member of service industry, high rates of emotional labor is used to provide relax and stres-free atmosphere for customers, during continuous phone calls. I

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Autores principales: Sevda DEMİR, Ömer Okan FETTAHLIOĞLU, Tuba BIYIKBEYİ, Bilge GÜLER
Formato: article
Lenguaje:DE
EN
FR
TR
Publicado: Fırat University 2019
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Acceso en línea:https://doaj.org/article/a5d185c175274a7d971fe153d4b8eb54
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