IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER
Emotional labor is managing emotions of organization’s workers within the rules of the organization. In call centers, which is a member of service industry, high rates of emotional labor is used to provide relax and stres-free atmosphere for customers, during continuous phone calls. I
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Formato: | article |
Lenguaje: | DE EN FR TR |
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Fırat University
2019
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Acceso en línea: | https://doaj.org/article/a5d185c175274a7d971fe153d4b8eb54 |
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