IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER
Emotional labor is managing emotions of organization’s workers within the rules of the organization. In call centers, which is a member of service industry, high rates of emotional labor is used to provide relax and stres-free atmosphere for customers, during continuous phone calls. I
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Fırat University
2019
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oai:doaj.org-article:a5d185c175274a7d971fe153d4b8eb542021-11-24T09:20:49ZIMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER2148-416310.9761/JASSS3669https://doaj.org/article/a5d185c175274a7d971fe153d4b8eb542019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=1630009609_29-Dr.%20Sevda%20DEM%C4%B0R.pdf&key=28069https://doaj.org/toc/2148-4163Emotional labor is managing emotions of organization’s workers within the rules of the organization. In call centers, which is a member of service industry, high rates of emotional labor is used to provide relax and stres-free atmosphere for customers, during continuous phone calls. ISevda DEMİRÖmer Okan FETTAHLIOĞLUTuba BIYIKBEYİBilge GÜLERFırat Universityarticleemotional laborcounterproductive work behaviorssocial connectednessSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 9, Iss 51, Pp 421-434 (2019) |
| institution |
DOAJ |
| collection |
DOAJ |
| language |
DE EN FR TR |
| topic |
emotional labor counterproductive work behaviors social connectedness Social Sciences H Social sciences (General) H1-99 |
| spellingShingle |
emotional labor counterproductive work behaviors social connectedness Social Sciences H Social sciences (General) H1-99 Sevda DEMİR Ömer Okan FETTAHLIOĞLU Tuba BIYIKBEYİ Bilge GÜLER IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER |
| description |
Emotional labor is managing emotions of organization’s workers within the rules of the organization. In call centers, which is a member of service industry, high rates of emotional labor is used to provide relax and stres-free atmosphere for customers, during continuous phone calls. I |
| format |
article |
| author |
Sevda DEMİR Ömer Okan FETTAHLIOĞLU Tuba BIYIKBEYİ Bilge GÜLER |
| author_facet |
Sevda DEMİR Ömer Okan FETTAHLIOĞLU Tuba BIYIKBEYİ Bilge GÜLER |
| author_sort |
Sevda DEMİR |
| title |
IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER |
| title_short |
IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER |
| title_full |
IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER |
| title_fullStr |
IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER |
| title_full_unstemmed |
IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER |
| title_sort |
impacts of emotional labor on anti-productive behaviour and the relationship between social loyalty: an application in the call center |
| publisher |
Fırat University |
| publishDate |
2019 |
| url |
https://doaj.org/article/a5d185c175274a7d971fe153d4b8eb54 |
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