IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER
Emotional labor is managing emotions of organization’s workers within the rules of the organization. In call centers, which is a member of service industry, high rates of emotional labor is used to provide relax and stres-free atmosphere for customers, during continuous phone calls. I
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| Autores principales: | , , , |
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| Formato: | article |
| Lenguaje: | DE EN FR TR |
| Publicado: |
Fırat University
2019
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/a5d185c175274a7d971fe153d4b8eb54 |
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