Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective

Scholars over the past two decades have shed significant light on employee pro-social rule-breaking behaviors. Yet, the organizational and contextual variables and their influence on these behaviors are not properly considered. This paper focuses on frontline pro-social rule breaking and examines th...

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Autores principales:	Lisbeth Mary John, Muhammad Shafi
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2020
Materias:	co-worker-oriented pro-social rule breaking customer-oriented pro-social rule breaking frontline employee job-oriented pro-social rule breaking organizational structure social support Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/a7948838abe1493eb0c9359e97e4de1a
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spelling	oai:doaj.org-article:a7948838abe1493eb0c9359e97e4de1a2021-12-02T18:21:13ZImpact of organizational structure and social support on pro-social rule breaking: A frontline perspective2331-197510.1080/23311975.2020.1781994https://doaj.org/article/a7948838abe1493eb0c9359e97e4de1a2020-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2020.1781994https://doaj.org/toc/2331-1975Scholars over the past two decades have shed significant light on employee pro-social rule-breaking behaviors. Yet, the organizational and contextual variables and their influence on these behaviors are not properly considered. This paper focuses on frontline pro-social rule breaking and examines the influence of two elements of organizational environment; namely, organizational structure and social support, on the three types of pro-social rule breaking, using cross sectional survey data of frontline employees of two Indian-scheduled commercial banks. The results show that organizational structure and social support have differential influences on job-oriented, customer-oriented, and co-worker-oriented pro-social rule breaking. Researchers deliberated the impact of structural elements; namely, participation in decision-making, hierarchy of authority, job codification, rule enforcement, and perception of social support, thus identifying the drivers and inhibitors of the behaviors. Paper also offers guidelines for managing the three types of pro-social rule breaking via managerial practices and policy interventions.Lisbeth Mary JohnMuhammad ShafiTaylor & Francis Grouparticleco-worker-oriented pro-social rule breakingcustomer-oriented pro-social rule breakingfrontline employeejob-oriented pro-social rule breakingorganizational structuresocial supportBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 7, Iss 1 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	co-worker-oriented pro-social rule breaking customer-oriented pro-social rule breaking frontline employee job-oriented pro-social rule breaking organizational structure social support Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	co-worker-oriented pro-social rule breaking customer-oriented pro-social rule breaking frontline employee job-oriented pro-social rule breaking organizational structure social support Business HF5001-6182 Management. Industrial management HD28-70 Lisbeth Mary John Muhammad Shafi Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective
description	Scholars over the past two decades have shed significant light on employee pro-social rule-breaking behaviors. Yet, the organizational and contextual variables and their influence on these behaviors are not properly considered. This paper focuses on frontline pro-social rule breaking and examines the influence of two elements of organizational environment; namely, organizational structure and social support, on the three types of pro-social rule breaking, using cross sectional survey data of frontline employees of two Indian-scheduled commercial banks. The results show that organizational structure and social support have differential influences on job-oriented, customer-oriented, and co-worker-oriented pro-social rule breaking. Researchers deliberated the impact of structural elements; namely, participation in decision-making, hierarchy of authority, job codification, rule enforcement, and perception of social support, thus identifying the drivers and inhibitors of the behaviors. Paper also offers guidelines for managing the three types of pro-social rule breaking via managerial practices and policy interventions.
format	article
author	Lisbeth Mary John Muhammad Shafi
author_facet	Lisbeth Mary John Muhammad Shafi
author_sort	Lisbeth Mary John
title	Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective
title_short	Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective
title_full	Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective
title_fullStr	Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective
title_full_unstemmed	Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective
title_sort	impact of organizational structure and social support on pro-social rule breaking: a frontline perspective
publisher	Taylor & Francis Group
publishDate	2020
url	https://doaj.org/article/a7948838abe1493eb0c9359e97e4de1a
work_keys_str_mv	AT lisbethmaryjohn impactoforganizationalstructureandsocialsupportonprosocialrulebreakingafrontlineperspective AT muhammadshafi impactoforganizationalstructureandsocialsupportonprosocialrulebreakingafrontlineperspective
_version_	1718378174608310272

Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective

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