Impacts of the COVID-19 pandemic on airline passengers’ recovery satisfaction: An experimental study
The COVID-19 pandemic has impacted nearly every country in the world and affected numerous industries. Many businesses stopped or restricted their operations, resulting in service failures. This study aims to investigate the effect of customer participation and service failure on customer recovery s...
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| Format: | article |
| Langue: | EN |
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Elsevier
2021
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| Accès en ligne: | https://doaj.org/article/ac32d5bd22694f90ab4c182506e62351 |
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