The Moderating Role of Consumer Characteristics on E-Loyalty in E-banking business: A Multigroup Analysis

Noticing the recent development in internet banking in different parts of the world has resulted in increasing online transactions without visiting the bank. Thus, this study investigates the importance of antecedents of e-loyalty—shared value, information quality, system quality, service quality, t...

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Autores principales: Aziza Chaima, Kassim Norizan Mohd
Formato: article
Lenguaje:EN
FR
Publicado: EDP Sciences 2021
Materias:
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Acceso en línea:https://doaj.org/article/ac6c9ad04346478d83bb1b63a349dc7d
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