Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement

Patient experience teams in NHS Wales’ Health Boards and Trusts are working across the country to collect patient experience feedback from members of the public who access health care services. Although this work is advanced in many areas, there is currently no way of benchmarking across organisatio...

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Autores principales:	Kathleen Withers, Sarah Puntoni, Susan O'Connell, Robert Palmer, Grace Carolan-Rees
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2018
Materias:	patient experience patient engagement partnership collaboration process improvement service improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/adbc98487e974ae1a25f5cc7ddf517ed
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spelling	oai:doaj.org-article:adbc98487e974ae1a25f5cc7ddf517ed2021-11-15T04:25:59ZStandardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement2372-0247https://doaj.org/article/adbc98487e974ae1a25f5cc7ddf517ed2018-11-01T00:00:00Zhttps://pxjournal.org/journal/vol5/iss3/4https://doaj.org/toc/2372-0247Patient experience teams in NHS Wales’ Health Boards and Trusts are working across the country to collect patient experience feedback from members of the public who access health care services. Although this work is advanced in many areas, there is currently no way of benchmarking across organisations, reducing opportunities for shared learning. We aimed to work with patients and colleagues across Wales to agree a set of universal Patient Reported Experience Measures (PREMs) questions. Working with patient experience teams, patient groups and Welsh Government, the NHS Wales Patient Reported Outcome Measures (PROMs), Patient Reported Experience Measures (PREMs) and Effectiveness Programme team has agreed a national set of PREMs questions for use across Wales. This process led on from previous work and included patient focus groups, patient experience leads and clinical input. Patients using secondary care services in Wales will be invited to complete the agreed PREMs survey along with patient outcome measures, via an electronic platform. This will provide a consistent method of data collection which will allow us to benchmark across hospitals and organisations in NHS Wales, identifying areas of good practice, as well as areas where patients report poorer experiences. This will allow local patient experience teams to target more in-depth experience gathering initiatives and carry out appropriate improvement programmes, making better use of resources. Identifying and sharing good practice will allow NHS Wales to advance patient experience, while triangulation with patient and clinical outcomes will drive the Prudent Healthcare agenda.Kathleen WithersSarah PuntoniSusan O'ConnellRobert PalmerGrace Carolan-ReesThe Beryl Institutearticlepatient experiencepatient engagementpartnershipcollaborationprocess improvementservice improvementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient engagement partnership collaboration process improvement service improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient engagement partnership collaboration process improvement service improvement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Kathleen Withers Sarah Puntoni Susan O'Connell Robert Palmer Grace Carolan-Rees Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
description	Patient experience teams in NHS Wales’ Health Boards and Trusts are working across the country to collect patient experience feedback from members of the public who access health care services. Although this work is advanced in many areas, there is currently no way of benchmarking across organisations, reducing opportunities for shared learning. We aimed to work with patients and colleagues across Wales to agree a set of universal Patient Reported Experience Measures (PREMs) questions. Working with patient experience teams, patient groups and Welsh Government, the NHS Wales Patient Reported Outcome Measures (PROMs), Patient Reported Experience Measures (PREMs) and Effectiveness Programme team has agreed a national set of PREMs questions for use across Wales. This process led on from previous work and included patient focus groups, patient experience leads and clinical input. Patients using secondary care services in Wales will be invited to complete the agreed PREMs survey along with patient outcome measures, via an electronic platform. This will provide a consistent method of data collection which will allow us to benchmark across hospitals and organisations in NHS Wales, identifying areas of good practice, as well as areas where patients report poorer experiences. This will allow local patient experience teams to target more in-depth experience gathering initiatives and carry out appropriate improvement programmes, making better use of resources. Identifying and sharing good practice will allow NHS Wales to advance patient experience, while triangulation with patient and clinical outcomes will drive the Prudent Healthcare agenda.
format	article
author	Kathleen Withers Sarah Puntoni Susan O'Connell Robert Palmer Grace Carolan-Rees
author_facet	Kathleen Withers Sarah Puntoni Susan O'Connell Robert Palmer Grace Carolan-Rees
author_sort	Kathleen Withers
title	Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
title_short	Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
title_full	Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
title_fullStr	Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
title_full_unstemmed	Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
title_sort	standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
publisher	The Beryl Institute
publishDate	2018
url	https://doaj.org/article/adbc98487e974ae1a25f5cc7ddf517ed
work_keys_str_mv	AT kathleenwithers standardisingthecollectionofpatientreportedexperiencemeasurestofacilitatebenchmarkinganddriveserviceimprovement AT sarahpuntoni standardisingthecollectionofpatientreportedexperiencemeasurestofacilitatebenchmarkinganddriveserviceimprovement AT susanoconnell standardisingthecollectionofpatientreportedexperiencemeasurestofacilitatebenchmarkinganddriveserviceimprovement AT robertpalmer standardisingthecollectionofpatientreportedexperiencemeasurestofacilitatebenchmarkinganddriveserviceimprovement AT gracecarolanrees standardisingthecollectionofpatientreportedexperiencemeasurestofacilitatebenchmarkinganddriveserviceimprovement
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Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement

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