Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity

To fill a gap of research that explores cyber crisis management, this study analyzed news stories of the five largest data breaches experienced in 2014 by retailers (i.e. Target, Michaels, Neiman Marcus, Home Depot, and Staples). Corporate crisis communication and its news coverage (n = 64) were eva...

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Auteurs principaux:	Bokyung Kim, Kristine Johnson, Sun-Young Park
Format:	article
Langue:	EN
Publié:	Taylor & Francis Group 2017
Sujets:	security breach data breach cyber crisis communication corporate public relations and strategic communication information management Business HF5001-6182 Management. Industrial management HD28-70
Accès en ligne:	https://doaj.org/article/adef029fa76f4364aa7e86c9e2d5e88d
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id	oai:doaj.org-article:adef029fa76f4364aa7e86c9e2d5e88d
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spelling	oai:doaj.org-article:adef029fa76f4364aa7e86c9e2d5e88d2021-12-02T14:35:47ZLessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity2331-197510.1080/23311975.2017.1354525https://doaj.org/article/adef029fa76f4364aa7e86c9e2d5e88d2017-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2017.1354525https://doaj.org/toc/2331-1975To fill a gap of research that explores cyber crisis management, this study analyzed news stories of the five largest data breaches experienced in 2014 by retailers (i.e. Target, Michaels, Neiman Marcus, Home Depot, and Staples). Corporate crisis communication and its news coverage (n = 64) were evaluated for crisis communication strategies and framed situational factors. Despite companies’ use of multiple strategies, newspapers reported their use of advocate strategies more often. Massmediated crisis response strategies were even different among the five companies. Newspapers also reframed crisis severity and crisis controllability. Finally, our findings addressed the key to dealing with the public relations nightmare that would result from a security breach.Bokyung KimKristine JohnsonSun-Young ParkTaylor & Francis Grouparticlesecurity breachdata breachcyber crisis communicationcorporate public relations and strategic communicationinformation managementBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 4, Iss 1 (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	security breach data breach cyber crisis communication corporate public relations and strategic communication information management Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	security breach data breach cyber crisis communication corporate public relations and strategic communication information management Business HF5001-6182 Management. Industrial management HD28-70 Bokyung Kim Kristine Johnson Sun-Young Park Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
description	To fill a gap of research that explores cyber crisis management, this study analyzed news stories of the five largest data breaches experienced in 2014 by retailers (i.e. Target, Michaels, Neiman Marcus, Home Depot, and Staples). Corporate crisis communication and its news coverage (n = 64) were evaluated for crisis communication strategies and framed situational factors. Despite companies’ use of multiple strategies, newspapers reported their use of advocate strategies more often. Massmediated crisis response strategies were even different among the five companies. Newspapers also reframed crisis severity and crisis controllability. Finally, our findings addressed the key to dealing with the public relations nightmare that would result from a security breach.
format	article
author	Bokyung Kim Kristine Johnson Sun-Young Park
author_facet	Bokyung Kim Kristine Johnson Sun-Young Park
author_sort	Bokyung Kim
title	Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
title_short	Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
title_full	Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
title_fullStr	Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
title_full_unstemmed	Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
title_sort	lessons from the five data breaches: analyzing framed crisis response strategies and crisis severity
publisher	Taylor & Francis Group
publishDate	2017
url	https://doaj.org/article/adef029fa76f4364aa7e86c9e2d5e88d
work_keys_str_mv	AT bokyungkim lessonsfromthefivedatabreachesanalyzingframedcrisisresponsestrategiesandcrisisseverity AT kristinejohnson lessonsfromthefivedatabreachesanalyzingframedcrisisresponsestrategiesandcrisisseverity AT sunyoungpark lessonsfromthefivedatabreachesanalyzingframedcrisisresponsestrategiesandcrisisseverity
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Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity

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