Service quality management in SMEs in the State of Trujillo
<p>This study aims to propose a typology of service quality management capabilities for SMEs from the perspective of the manager and the organizational actor. The method was propositive-descriptive, based on the findings of an explanatory, non-experimental, field research, which applied a stru...
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| Auteurs principaux: | , |
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| Format: | article |
| Langue: | ES |
| Publié: |
Universidad Central de Venezuela
2021
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| Sujets: | |
| Accès en ligne: | https://doaj.org/article/ae5103b01fb344b7a8676474d23aadaa |
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