Perfect ratings with negative comments: Learning from contradictory patient survey responses
This research explores why patients give perfect domain scores yet provide negative comments on surveys. In order to explore this phenomenon, vendor-supplied in-patient survey data from eleven different hospitals of a major U.S. health care system were utilized. The dataset included survey scores an...
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| Auteurs principaux: | , , |
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| Format: | article |
| Langue: | EN |
| Publié: |
The Beryl Institute
2017
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| Sujets: | |
| Accès en ligne: | https://doaj.org/article/b1bd920a047d49fe8de03f07d1692740 |
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