Perfect ratings with negative comments: Learning from contradictory patient survey responses

This research explores why patients give perfect domain scores yet provide negative comments on surveys. In order to explore this phenomenon, vendor-supplied in-patient survey data from eleven different hospitals of a major U.S. health care system were utilized. The dataset included survey scores an...

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Autores principales: Andrew Gallan, Marina Girju, Roxana Girju
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2017
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Acceso en línea:https://doaj.org/article/b1bd920a047d49fe8de03f07d1692740
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