Development of client service as a basis for birth of the electronic commerce system

The purpose of this study is to study the development of customer service as the basis for the emergence of an e-commerce system. Research objectives: to study the aspects of the origin of customer service, to analyse the development of marketplaces abroad and in Russia, to structure expenses when s...

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Autores principales: К. A. Zalihina, Т. N. Sakulyeva
Formato: article
Lenguaje:RU
Publicado: Publishing House of the State University of Management 2021
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Acceso en línea:https://doaj.org/article/bce24cb59e0640ae9a86c09759569271
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