Development of client service as a basis for birth of the electronic commerce system

The purpose of this study is to study the development of customer service as the basis for the emergence of an e-commerce system. Research objectives: to study the aspects of the origin of customer service, to analyse the development of marketplaces abroad and in Russia, to structure expenses when s...

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Autores principales:	К. A. Zalihina, Т. N. Sakulyeva
Formato:	article
Lenguaje:	RU
Publicado:	Publishing House of the State University of Management 2021
Materias:	customer service marketplace e-commerce informatization business development sales small and medium-sized businesses customer-oriented approach logistics Sociology (General) HM401-1281 Economics as a science HB71-74
Acceso en línea:	https://doaj.org/article/bce24cb59e0640ae9a86c09759569271
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id	oai:doaj.org-article:bce24cb59e0640ae9a86c09759569271
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spelling	oai:doaj.org-article:bce24cb59e0640ae9a86c097595692712021-12-03T07:43:37ZDevelopment of client service as a basis for birth of the electronic commerce system1816-42772686-841510.26425/1816-4277-2021-9-81-86https://doaj.org/article/bce24cb59e0640ae9a86c097595692712021-11-01T00:00:00Zhttps://vestnik.guu.ru/jour/article/view/3094https://doaj.org/toc/1816-4277https://doaj.org/toc/2686-8415The purpose of this study is to study the development of customer service as the basis for the emergence of an e-commerce system. Research objectives: to study the aspects of the origin of customer service, to analyse the development of marketplaces abroad and in Russia, to structure expenses when selling goods through the marketplace. The methodology of marketplaces research is based on a deep and thorough study of the needs and moods of customers. The informatization of modern society makes it necessary to adapt business processes to the needs of the consumer, who, due to various factors of the 21st century, are guided by the Internet space, which does not provide the client with a full range of information about the product through the senses. Accordingly, it is necessary to create a level of service that embodies the consumer’s trust in buying goods online.К. A. ZalihinaТ. N. SakulyevaPublishing House of the State University of Managementarticlecustomer servicemarketplacee-commerceinformatizationbusiness developmentsalessmall and medium-sized businessescustomer-oriented approachlogisticsSociology (General)HM401-1281Economics as a scienceHB71-74RUВестник университета, Vol 0, Iss 9, Pp 81-86 (2021)
institution	DOAJ
collection	DOAJ
language	RU
topic	customer service marketplace e-commerce informatization business development sales small and medium-sized businesses customer-oriented approach logistics Sociology (General) HM401-1281 Economics as a science HB71-74
spellingShingle	customer service marketplace e-commerce informatization business development sales small and medium-sized businesses customer-oriented approach logistics Sociology (General) HM401-1281 Economics as a science HB71-74 К. A. Zalihina Т. N. Sakulyeva Development of client service as a basis for birth of the electronic commerce system
description	The purpose of this study is to study the development of customer service as the basis for the emergence of an e-commerce system. Research objectives: to study the aspects of the origin of customer service, to analyse the development of marketplaces abroad and in Russia, to structure expenses when selling goods through the marketplace. The methodology of marketplaces research is based on a deep and thorough study of the needs and moods of customers. The informatization of modern society makes it necessary to adapt business processes to the needs of the consumer, who, due to various factors of the 21st century, are guided by the Internet space, which does not provide the client with a full range of information about the product through the senses. Accordingly, it is necessary to create a level of service that embodies the consumer’s trust in buying goods online.
format	article
author	К. A. Zalihina Т. N. Sakulyeva
author_facet	К. A. Zalihina Т. N. Sakulyeva
author_sort	К. A. Zalihina
title	Development of client service as a basis for birth of the electronic commerce system
title_short	Development of client service as a basis for birth of the electronic commerce system
title_full	Development of client service as a basis for birth of the electronic commerce system
title_fullStr	Development of client service as a basis for birth of the electronic commerce system
title_full_unstemmed	Development of client service as a basis for birth of the electronic commerce system
title_sort	development of client service as a basis for birth of the electronic commerce system
publisher	Publishing House of the State University of Management
publishDate	2021
url	https://doaj.org/article/bce24cb59e0640ae9a86c09759569271
work_keys_str_mv	AT kazalihina developmentofclientserviceasabasisforbirthoftheelectroniccommercesystem AT tnsakulyeva developmentofclientserviceasabasisforbirthoftheelectroniccommercesystem
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Development of client service as a basis for birth of the electronic commerce system

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