Enhancing patient experience by training local trainers in fundamental communication skills

Medical centers have a vested interest in improving patient experience through enhancing communication skills. The American Academy on Communication in Healthcare has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. The phases of the...

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Autores principales: Calvin Chou, Laura Cooley, Ellen Pearlman, Maysel White
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2014
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Acceso en línea:https://doaj.org/article/bdb461243c6e41c496565cfdcc72e59a
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