Enhancing patient experience by training local trainers in fundamental communication skills

Medical centers have a vested interest in improving patient experience through enhancing communication skills. The American Academy on Communication in Healthcare has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. The phases of the...

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Autores principales:	Calvin Chou, Laura Cooley, Ellen Pearlman, Maysel White
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	communication skills training culture change faculty development patient-provider relations program development staff development Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/bdb461243c6e41c496565cfdcc72e59a
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spelling	oai:doaj.org-article:bdb461243c6e41c496565cfdcc72e59a2021-11-15T03:52:33ZEnhancing patient experience by training local trainers in fundamental communication skills2372-0247https://doaj.org/article/bdb461243c6e41c496565cfdcc72e59a2014-11-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss2/8https://doaj.org/toc/2372-0247Medical centers have a vested interest in improving patient experience through enhancing communication skills. The American Academy on Communication in Healthcare has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. The phases of the program include preparing for implementation of the program, having program participants undergo a fundamental communication skills workshop and then understanding the theoretical and practical rationales underlying the workshop, setting up practice sessions for participants to achieve mastery, and ensuring long-term viability of a communication skills improvement initiative. Outcomes for participants include increased self-assessed personal communication skill, optimism about rolling out a communication skills program, and enhanced communication and hopefulness in working with colleagues. Train-the-trainer programs are a viable way to create enduring communities of local experts who can implement and support institutions’ commitments to excellence in the communication skills of their providers.Calvin ChouLaura CooleyEllen PearlmanMaysel WhiteThe Beryl Institutearticlecommunication skills trainingculture changefaculty developmentpatient-provider relationsprogram developmentstaff developmentMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	communication skills training culture change faculty development patient-provider relations program development staff development Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	communication skills training culture change faculty development patient-provider relations program development staff development Medicine (General) R5-920 Public aspects of medicine RA1-1270 Calvin Chou Laura Cooley Ellen Pearlman Maysel White Enhancing patient experience by training local trainers in fundamental communication skills
description	Medical centers have a vested interest in improving patient experience through enhancing communication skills. The American Academy on Communication in Healthcare has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. The phases of the program include preparing for implementation of the program, having program participants undergo a fundamental communication skills workshop and then understanding the theoretical and practical rationales underlying the workshop, setting up practice sessions for participants to achieve mastery, and ensuring long-term viability of a communication skills improvement initiative. Outcomes for participants include increased self-assessed personal communication skill, optimism about rolling out a communication skills program, and enhanced communication and hopefulness in working with colleagues. Train-the-trainer programs are a viable way to create enduring communities of local experts who can implement and support institutions’ commitments to excellence in the communication skills of their providers.
format	article
author	Calvin Chou Laura Cooley Ellen Pearlman Maysel White
author_facet	Calvin Chou Laura Cooley Ellen Pearlman Maysel White
author_sort	Calvin Chou
title	Enhancing patient experience by training local trainers in fundamental communication skills
title_short	Enhancing patient experience by training local trainers in fundamental communication skills
title_full	Enhancing patient experience by training local trainers in fundamental communication skills
title_fullStr	Enhancing patient experience by training local trainers in fundamental communication skills
title_full_unstemmed	Enhancing patient experience by training local trainers in fundamental communication skills
title_sort	enhancing patient experience by training local trainers in fundamental communication skills
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/bdb461243c6e41c496565cfdcc72e59a
work_keys_str_mv	AT calvinchou enhancingpatientexperiencebytraininglocaltrainersinfundamentalcommunicationskills AT lauracooley enhancingpatientexperiencebytraininglocaltrainersinfundamentalcommunicationskills AT ellenpearlman enhancingpatientexperiencebytraininglocaltrainersinfundamentalcommunicationskills AT mayselwhite enhancingpatientexperiencebytraininglocaltrainersinfundamentalcommunicationskills
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Enhancing patient experience by training local trainers in fundamental communication skills

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