Patient complaints as predictors of patient safety incidents

Patients remain an underused resource in efforts to improve quality and safety in healthcare, despite evidence that they can provide valuable insights into the care they receive. This study aimed to establish whether high-level patient safety incidents (HLIs) were predictable from preceding complain...

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Autores principales: Helen Kroening, Bronwyn Kerr, James Bruce, Iain Yardley
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2015
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Acceso en línea:https://doaj.org/article/c009626680e64bd4ba4dd7878d63de05
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