Cita APA (7a ed.)

Kroening, H., Kerr, B., Bruce, J., & Yardley, I. (2015). Patient complaints as predictors of patient safety incidents. The Beryl Institute.

Cita Chicago Style (17a ed.)

Kroening, Helen, Bronwyn Kerr, James Bruce, y Iain Yardley. Patient Complaints as Predictors of Patient Safety Incidents. The Beryl Institute, 2015.

Cita MLA (8a ed.)

Kroening, Helen, et al. Patient Complaints as Predictors of Patient Safety Incidents. The Beryl Institute, 2015.