Branchless banking agents: Business satisfaction, continuity, and viability

Branchless banking agent business is growing in many developing countries. Agents are an extension of financial services providers to serve the last mile customers. We adopted the framework of satisfaction theory to analyze the satisfaction and business continuity of branchless banking agents. Our r...

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Autores principales: Hilman Palaon, Sudarso Kaderi Wiryono, Taufik Faturohman
Formato: article
Lenguaje:EN
Publicado: Taylor & Francis Group 2020
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Acceso en línea:https://doaj.org/article/c748a353af0b4a098a31e5edffe089f9
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