ISO 9001 certification benefits: Aprincipal component analysis

This research addresses the benefits of ISO 9001 to understand the reasons behind its worldwide adoption. By applying principal component analysis to the results of a survey encompassing 526 valid responses (24.4% response rate), a more business-oriented scale than the traditional internal/external...

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Autores principales:	Fonseca Luis, Cardoso Maria Cristiana, Pereira Maria Teresa, Ávila Paulo
Formato:	article
Lenguaje:	EN
Publicado:	University of Belgrade - Faculty of Mechanical Engineering, Belgrade 2021
Materias:	iso 9001 quality management systems certification benefits contextal factors principal component analysis Engineering (General). Civil engineering (General) TA1-2040 Mechanics of engineering. Applied mechanics TA349-359
Acceso en línea:	https://doaj.org/article/d2348380c5f7433cb0d7a9fefcf72153
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spelling	oai:doaj.org-article:d2348380c5f7433cb0d7a9fefcf721532021-12-05T21:01:52ZISO 9001 certification benefits: Aprincipal component analysis1451-20922406-128X10.5937/fme2104835Fhttps://doaj.org/article/d2348380c5f7433cb0d7a9fefcf721532021-01-01T00:00:00Zhttps://scindeks-clanci.ceon.rs/data/pdf/1451-2092/2021/1451-20922104835F.pdfhttps://doaj.org/toc/1451-2092https://doaj.org/toc/2406-128XThis research addresses the benefits of ISO 9001 to understand the reasons behind its worldwide adoption. By applying principal component analysis to the results of a survey encompassing 526 valid responses (24.4% response rate), a more business-oriented scale than the traditional internal/external type of motivation with three main categories of benefits is proposed: operational improvement benefit (regarded as the most relevant), profitability and, market. The internal benefits related to the operational improvement are the benefits most felt by organizations, highlighting the contribution of ISO 9001 to improve learning processes and knowledge generation. Concerning the organization size, medium-sized organizations attribute greater importance to the market and competitiveness. However, there are no statistical differences in the reporting of benefits felt in operational improvement and profitability. In relation to the year of certifcation, organizations certified before the year 2000 report higher market benefits when compared to those certified later. The investigation of ISO 9001 within Industry 4.0 and digital processes are suggested for future research.Fonseca LuisCardoso Maria CristianaPereira Maria TeresaÁvila PauloUniversity of Belgrade - Faculty of Mechanical Engineering, Belgradearticleiso 9001quality management systemscertificationbenefitscontextal factorsprincipal component analysisEngineering (General). Civil engineering (General)TA1-2040Mechanics of engineering. Applied mechanicsTA349-359ENFME Transactions, Vol 49, Iss 4, Pp 835-841 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	iso 9001 quality management systems certification benefits contextal factors principal component analysis Engineering (General). Civil engineering (General) TA1-2040 Mechanics of engineering. Applied mechanics TA349-359
spellingShingle	iso 9001 quality management systems certification benefits contextal factors principal component analysis Engineering (General). Civil engineering (General) TA1-2040 Mechanics of engineering. Applied mechanics TA349-359 Fonseca Luis Cardoso Maria Cristiana Pereira Maria Teresa Ávila Paulo ISO 9001 certification benefits: Aprincipal component analysis
description	This research addresses the benefits of ISO 9001 to understand the reasons behind its worldwide adoption. By applying principal component analysis to the results of a survey encompassing 526 valid responses (24.4% response rate), a more business-oriented scale than the traditional internal/external type of motivation with three main categories of benefits is proposed: operational improvement benefit (regarded as the most relevant), profitability and, market. The internal benefits related to the operational improvement are the benefits most felt by organizations, highlighting the contribution of ISO 9001 to improve learning processes and knowledge generation. Concerning the organization size, medium-sized organizations attribute greater importance to the market and competitiveness. However, there are no statistical differences in the reporting of benefits felt in operational improvement and profitability. In relation to the year of certifcation, organizations certified before the year 2000 report higher market benefits when compared to those certified later. The investigation of ISO 9001 within Industry 4.0 and digital processes are suggested for future research.
format	article
author	Fonseca Luis Cardoso Maria Cristiana Pereira Maria Teresa Ávila Paulo
author_facet	Fonseca Luis Cardoso Maria Cristiana Pereira Maria Teresa Ávila Paulo
author_sort	Fonseca Luis
title	ISO 9001 certification benefits: Aprincipal component analysis
title_short	ISO 9001 certification benefits: Aprincipal component analysis
title_full	ISO 9001 certification benefits: Aprincipal component analysis
title_fullStr	ISO 9001 certification benefits: Aprincipal component analysis
title_full_unstemmed	ISO 9001 certification benefits: Aprincipal component analysis
title_sort	iso 9001 certification benefits: aprincipal component analysis
publisher	University of Belgrade - Faculty of Mechanical Engineering, Belgrade
publishDate	2021
url	https://doaj.org/article/d2348380c5f7433cb0d7a9fefcf72153
work_keys_str_mv	AT fonsecaluis iso9001certificationbenefitsaprincipalcomponentanalysis AT cardosomariacristiana iso9001certificationbenefitsaprincipalcomponentanalysis AT pereiramariateresa iso9001certificationbenefitsaprincipalcomponentanalysis AT avilapaulo iso9001certificationbenefitsaprincipalcomponentanalysis
_version_	1718371032847351808

ISO 9001 certification benefits: Aprincipal component analysis

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