Patient experience in outpatient clinics: Does appointment time impact satisfaction?
The objective of this study is to understand patient experience by appointment time by analyzing the Consumer Assessment of Hospital Provider and Systems (CAHPS) scores at a granular level across pre-determined time periods (AM and PM). This study utilized quantitative and qualitative methods. A dei...
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| Auteurs principaux: | , , , |
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| Format: | article |
| Langue: | EN |
| Publié: |
The Beryl Institute
2020
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| Sujets: | |
| Accès en ligne: | https://doaj.org/article/d77ee59c127d46afa70eb880e0ef93a3 |
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