Customer Participation in Professional Services Operations And Its Impacts On Flexibility and Costs

This study has its contribution to deepen the understanding about the paradoxical relation between flexibility and costs in the field of operations service strategy and management, approaching the customer participation affects on the professional services. Through a multi-case study...

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Autores principales: Juliana Barreto, Ricardo Silveira Martins
Formato: article
Lenguaje:EN
PT
Publicado: FUCAPE Business School 2018
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Acceso en línea:https://doaj.org/article/db62afeb7d1f4ce595a6deb31394d769
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