AVALIAÇÃO DA QUALIDADE PERCEBIDA EM SERVIÇOS EDUCACIONAIS: PROPOSTA DE UMA ESCALA
The aim of this research is to develop and validate a scale in order to measure the quality perceived by undergraduate students in educational services. To carry out the work, was developed a bibliographic research about the concepts and features related to p...
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| Autores principales: | , , |
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| Formato: | article |
| Lenguaje: | ES PT |
| Publicado: |
Universidade Federal de Santa Catarina
2015
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/df4d33e8cdce441da83a1bc3d13d9cd6 |
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