AVALIAÇÃO DA QUALIDADE PERCEBIDA EM SERVIÇOS EDUCACIONAIS: PROPOSTA DE UMA ESCALA
The aim of this research is to develop and validate a scale in order to measure the quality perceived by undergraduate students in educational services. To carry out the work, was developed a bibliographic research about the concepts and features related to p...
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| Main Authors: | , , |
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| Format: | article |
| Language: | ES PT |
| Published: |
Universidade Federal de Santa Catarina
2015
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| Subjects: | |
| Online Access: | https://doaj.org/article/df4d33e8cdce441da83a1bc3d13d9cd6 |
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