The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems

In a scenario in which the State is unable to serve the entire population, private health organizations have emerged, offering health plans and private assistance, called supplementary health systems. Given this context, the theme of this work is the study of the effect of psychological reactance on...

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Autores principales:	Diego Nogueira Rafael, Evandro Luiz Lopes
Formato:	article
Lenguaje:	EN PT
Publicado:	FUCAPE Business School 2019
Materias:	psychological reactance user satisfaction providers Business HF5001-6182
Acceso en línea:	https://doaj.org/article/e6f216059f6f40c9b4cc601d5844dcda
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spelling	oai:doaj.org-article:e6f216059f6f40c9b4cc601d5844dcda2021-11-11T15:48:07ZThe Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems1807-734X10.15728/bbr.2019.16.2.1https://doaj.org/article/e6f216059f6f40c9b4cc601d5844dcda2019-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=123058882001https://doaj.org/toc/1807-734XIn a scenario in which the State is unable to serve the entire population, private health organizations have emerged, offering health plans and private assistance, called supplementary health systems. Given this context, the theme of this work is the study of the effect of psychological reactance on the satisfaction of users of supplementary health plans. The empirical phase was conducted through a survey with 145 university students. Data analysis, conducted through the macro PROCESS, indicated that the evaluation of supplementary health care providers is closely related to the level of individual reactance of the user and the way the plan is contracted.Furthermore, freedom of choice of the operator minimizes negative evaluations from individuals with high psychological reactance.Diego Nogueira RafaelEvandro Luiz LopesFUCAPE Business Schoolarticlepsychological reactanceuser satisfactionprovidersBusinessHF5001-6182ENPTBBR: Brazilian Business Review, Vol 16, Iss 2, Pp 102-117 (2019)
institution	DOAJ
collection	DOAJ
language	EN PT
topic	psychological reactance user satisfaction providers Business HF5001-6182
spellingShingle	psychological reactance user satisfaction providers Business HF5001-6182 Diego Nogueira Rafael Evandro Luiz Lopes The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems
description	In a scenario in which the State is unable to serve the entire population, private health organizations have emerged, offering health plans and private assistance, called supplementary health systems. Given this context, the theme of this work is the study of the effect of psychological reactance on the satisfaction of users of supplementary health plans. The empirical phase was conducted through a survey with 145 university students. Data analysis, conducted through the macro PROCESS, indicated that the evaluation of supplementary health care providers is closely related to the level of individual reactance of the user and the way the plan is contracted.Furthermore, freedom of choice of the operator minimizes negative evaluations from individuals with high psychological reactance.
format	article
author	Diego Nogueira Rafael Evandro Luiz Lopes
author_facet	Diego Nogueira Rafael Evandro Luiz Lopes
author_sort	Diego Nogueira Rafael
title	The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems
title_short	The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems
title_full	The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems
title_fullStr	The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems
title_full_unstemmed	The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems
title_sort	effect of reactance on satisfaction: a study in the context of supplementary health care systems
publisher	FUCAPE Business School
publishDate	2019
url	https://doaj.org/article/e6f216059f6f40c9b4cc601d5844dcda
work_keys_str_mv	AT diegonogueirarafael theeffectofreactanceonsatisfactionastudyinthecontextofsupplementaryhealthcaresystems AT evandroluizlopes theeffectofreactanceonsatisfactionastudyinthecontextofsupplementaryhealthcaresystems AT diegonogueirarafael effectofreactanceonsatisfactionastudyinthecontextofsupplementaryhealthcaresystems AT evandroluizlopes effectofreactanceonsatisfactionastudyinthecontextofsupplementaryhealthcaresystems
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The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems

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