The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia
Importance-Performance Analysis (IPA) is a common approach usually applied in examining public satisfaction and has been adopted in the transportation sector to measure the quality of service provided by the public transport system. This study, therefore, investigated the relative important service...
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| Main Authors: | , , , , |
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| Format: | article |
| Language: | EN |
| Published: |
Institut za istrazivanja i projektovanja u privredi
2021
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| Subjects: | |
| Online Access: | https://doaj.org/article/ea929e5ccbc540b7b4a0e32dff4d29dc |
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