The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia

Importance-Performance Analysis (IPA) is a common approach usually applied in examining public satisfaction and has been adopted in the transportation sector to measure the quality of service provided by the public transport system. This study, therefore, investigated the relative important service...

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Autores principales: Sugiarto Sugiarto, Fahlevi Heru, Achmad Ashfa, Fajri Lia, Miwa Tomia
Formato: article
Lenguaje:EN
Publicado: Institut za istrazivanja i projektovanja u privredi 2021
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ipa
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Acceso en línea:https://doaj.org/article/ea929e5ccbc540b7b4a0e32dff4d29dc
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