The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia

Importance-Performance Analysis (IPA) is a common approach usually applied in examining public satisfaction and has been adopted in the transportation sector to measure the quality of service provided by the public transport system. This study, therefore, investigated the relative important service...

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Autores principales:	Sugiarto Sugiarto, Fahlevi Heru, Achmad Ashfa, Fajri Lia, Miwa Tomia
Formato:	article
Lenguaje:	EN
Publicado:	Institut za istrazivanja i projektovanja u privredi 2021
Materias:	service quality public transport preference data ipa indonesia Technology T Engineering (General). Civil engineering (General) TA1-2040
Acceso en línea:	https://doaj.org/article/ea929e5ccbc540b7b4a0e32dff4d29dc
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spelling	oai:doaj.org-article:ea929e5ccbc540b7b4a0e32dff4d29dc2021-12-05T21:23:12ZThe relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia1451-41171821-319710.5937/jaes0-27957https://doaj.org/article/ea929e5ccbc540b7b4a0e32dff4d29dc2021-01-01T00:00:00Zhttps://scindeks-clanci.ceon.rs/data/pdf/1451-4117/2021/1451-41172103600S.pdfhttps://doaj.org/toc/1451-4117https://doaj.org/toc/1821-3197Importance-Performance Analysis (IPA) is a common approach usually applied in examining public satisfaction and has been adopted in the transportation sector to measure the quality of service provided by the public transport system. This study, therefore, investigated the relative important service quality attributes of bus systems among both public and private modes of transportation users in Banda Aceh in Indonesia. An urban bus system known as the "Trans Koetardja" was used as a case study and a questionnaire designed based on preference survey was applied. A total of 200 samples comprising of 100 bus users and 100 private mode users including cars and motorcycles were used for the preliminary study. Moreover, the IPA approach was used to evaluate the Trans Koetaradja service quality attributes based on importance and performance classification. The quadrant grid plot showed the need for the operators to allocate their resources towards improving their services by considering (a) an improvement in bus stop facilities, (b) enhancement in the route and accurate timetable, and (c) shortening bus travel time and waiting time in the bus stopSugiarto SugiartoFahlevi HeruAchmad AshfaFajri LiaMiwa TomiaInstitut za istrazivanja i projektovanja u privrediarticleservice qualitypublic transportpreference dataipaindonesiaTechnologyTEngineering (General). Civil engineering (General)TA1-2040ENIstrazivanja i projektovanja za privredu, Vol 19, Iss 3, Pp 600-609 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	service quality public transport preference data ipa indonesia Technology T Engineering (General). Civil engineering (General) TA1-2040
spellingShingle	service quality public transport preference data ipa indonesia Technology T Engineering (General). Civil engineering (General) TA1-2040 Sugiarto Sugiarto Fahlevi Heru Achmad Ashfa Fajri Lia Miwa Tomia The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia
description	Importance-Performance Analysis (IPA) is a common approach usually applied in examining public satisfaction and has been adopted in the transportation sector to measure the quality of service provided by the public transport system. This study, therefore, investigated the relative important service quality attributes of bus systems among both public and private modes of transportation users in Banda Aceh in Indonesia. An urban bus system known as the "Trans Koetardja" was used as a case study and a questionnaire designed based on preference survey was applied. A total of 200 samples comprising of 100 bus users and 100 private mode users including cars and motorcycles were used for the preliminary study. Moreover, the IPA approach was used to evaluate the Trans Koetaradja service quality attributes based on importance and performance classification. The quadrant grid plot showed the need for the operators to allocate their resources towards improving their services by considering (a) an improvement in bus stop facilities, (b) enhancement in the route and accurate timetable, and (c) shortening bus travel time and waiting time in the bus stop
format	article
author	Sugiarto Sugiarto Fahlevi Heru Achmad Ashfa Fajri Lia Miwa Tomia
author_facet	Sugiarto Sugiarto Fahlevi Heru Achmad Ashfa Fajri Lia Miwa Tomia
author_sort	Sugiarto Sugiarto
title	The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia
title_short	The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia
title_full	The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia
title_fullStr	The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia
title_full_unstemmed	The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia
title_sort	relative importance of bus system's perceived service quality (psq) attributes among public and private mode users in indonesia
publisher	Institut za istrazivanja i projektovanja u privredi
publishDate	2021
url	https://doaj.org/article/ea929e5ccbc540b7b4a0e32dff4d29dc
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The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia

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